Shipping policy

Shipping Policy.

At WEZ, we’re committed to getting your order to you as quickly and safely as possible. Please review the details of our shipping process below.

Order Processing

All orders are processed within 1–5 business days, excluding weekends and public holidays. Once your order has been processed and dispatched, you will receive a confirmation email with your tracking information.

Shipping Locations

We currently ship nationwide within South Africa.

Estimated Delivery Times

Delivery times begin once your order has been dispatched:

  • Gauteng: 3–10 business days

  • Outside Gauteng: 3–12 business days

Delivery times are estimates and may vary due to courier delays, weather conditions, or high-volume periods.

Shipping Rates

Shipping fees are calculated at checkout based on your delivery address. Any shipping promotions or discounts will be clearly displayed before payment is completed.

Order Tracking

Once your order has been shipped, a tracking number will be sent to your email. Please allow up to 24 hours for tracking updates to reflect.

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate delivery information. WEZ cannot be held liable for delays, failed deliveries, or additional costs resulting from incorrect or incomplete address details.

Failed Delivery Attempts

If a delivery attempt is unsuccessful due to the recipient not being available, the courier may attempt a re-delivery or return the parcel. Additional delivery charges may apply.

Damaged, Lost, or Delayed Parcels

If your order arrives damaged, is delayed beyond the estimated delivery time, or goes missing, please contact us within 48 hours of the expected delivery date so we can assist you.

Contact Us

For any shipping-related questions, please contact us at:

📧 Email: wez.onlineshop@gmail.com
📱 Social Media: @WEZ.ONLINE