Contact information

WEZ Contact Policy.

 

At WEZ, we value clear, respectful, and secure communication with our customers, partners, and visitors. This Contact Policy explains how you can get in touch with us, what information we collect when you contact us, and how we handle that information.

1. How to Contact WEZ

You may contact WEZ through the following official channels:

  • Email: wez.onlineshop@gmail.com

  • Contact Form: Available on our website

  • Social Media: Via our verified WEZ.online accounts

Please note that WEZ will only communicate through official, verified channels. We are not responsible for messages sent to or received from unofficial accounts.

2. Information We Collect When You Contact Us

When you contact WEZ, we may collect the following information:

  • Your name

  • Email address or phone number

  • Order number (if applicable)

  • Any information you choose to include in your message

This information is collected solely to respond to your enquiry, provide support, or improve our services.

3. Use of Contact Information

We use your contact information to:

  • Respond to enquiries or support requests

  • Process order-related questions

  • Communicate important service-related information

  • Improve customer experience and service quality

We do not sell, rent, or trade your contact information to third parties.

4. Response Time

WEZ aims to respond to all enquiries within 1–3 business days. During peak periods, promotions, or public holidays, response times may be longer.

5. Acceptable Use

When contacting WEZ, you agree to communicate respectfully. We reserve the right to refuse or discontinue communication that includes:

  • Abusive, threatening, or offensive language

  • Spam, misleading, or fraudulent messages

  • Repeated messages that disrupt our operations

6. Data Protection & Privacy

WEZ handles all personal information in accordance with applicable data protection laws, including the Protection of Personal Information Act (POPIA) where applicable. For more details, please refer to our Privacy Policy.

7. Security

While we take reasonable steps to protect your information, no method of electronic communication is completely secure. By contacting us electronically, you acknowledge this risk.

8. Updates to This Policy

WEZ may update this Contact Policy from time to time. Any changes will be posted on our website with an updated effective date.

9. Contact Information for WEZ

For all enquiries, support requests, or official communication, please contact WEZ through the details below:

Brand Name: WEZ
Email: wez.onlineshop@gmail.com
Website: www.wezshop.com
Business Hours: Monday – Friday, 8:00 AM – 5:00 PM (SAST)

WEZ will only communicate through official and verified channels. Please be cautious of impersonation or fraudulent accounts claiming to represent WEZ.

© WEZ. All rights reserved.